You can reach our customer support team by visiting our “Contact” page where You will find options for live chat, messenger and email. We are available Monday to Friday from 9 AM to 5 PM (EST) but You can reach out via email anytime. Our goal is to respond to all inquiries within 24 hours. Response times vary depending on the volume of requests we receive.

We have a longstanding personal relationship with a small collection of agricultural farmers, growers and manufacturers abroad. The authenticity of the products we offer is upheld through a variety of measures, including strict regulations by local authorities, certification processes for manufacturers and collaborations with international bodies to verify the origin of products. Feel free to contact us directly as copies of these documents can be made available to our customers.

Yes. We’re always willing to cater to the specific needs of our customers. A final quote will be sent once we have an idea of the exact ingredients / ratio that is desired. Once agreed upon, an invoice will be emailed.

We strongly recommend performing a patch test on a small area of skin or a section of hair where a new product is applied prior to full use. This practice is crucial as it helps to identify any potential adverse reactions, such as allergies or irritations before applying the product more broadly. Conducting a test area can prevent significant discomfort and help ensure the safety of the product for individual use.

Our cacao comes from one source, directly from Haiti, shipped straight out of Port Au Prince. There is no middle man. There are no additives. We also offer multiple sizes and different variations. With the prevalence of counterfeit gres cacao, a lack of consumer awareness and an insufficient enforcement of regulations, the buyers market has been flooded with cheap imitations from other parts of the world. Don’t make that mistake. Get Yours from The Private Body Shop!

* DHL Proof of Origin (Tracking) is available for our customers viewing as well.